CONNECTOR_ENABLE_LINE_CONTROL_ERROR

Control signal line of satellite disconnected

Make sure that the control signal lines are correctly connected in the charging power unit and the satellite(s)

CONNECTOR_MISSING_PMC

No power modules assigned to satellite

On the configuration page, add power outputs to the satellite(s).

CONNECTOR_NOT_REGISTERED

Connector not registered Another device with IP .200 in the same network

Make sure that the IP address of each satellite is unique.

CONNECTOR_OUTPUT_LINE_RELAY_ERROR

Relay malfunction

Problem with relay module

Problem with X contactor

Problem with wiring

Make sure that the power distribution module operates correctly.

Make sure that the X contactor is in operating condition.

Make sure that the wiring is connected correctly.

CONNECTOR_VOLTAGE_MEASUREMENT_TYPE_UNKNOWN

System unable to detect voltage measurement card type in satellite

Restart the charger

CONNECTOR_VOLTAGE_MISSING

Not able to measure voltage

Problem with voltage measurement board

DC voltage missing

Make sure that the voltage measurement board operates correctly.

Make sure that the cabling is connected correctly.

CONNECTOR_VOLTAGE_UNEXPECTED

Self-test unsuccessful

High voltage DC cabling connected incorrectly

Make sure that the configuration is correct.

ERROR_CURRENT_MISMATCH

Mismatch between requested and measured current

Problem with sensor

If necessary, replace the power module.

ERROR_FAN_CURRENT

Problem with fan

Current out of range for power module

Make sure that the fan operates correctly.

If necessary, replace the power module.

ERROR_GROUND_FAULT

Ground fault in power module

Make sure that the vehicle operates correctly.

Make sure that there is no moisture inside the charger, all cables are correctly connected, and the power module operates correctly.

ERROR_KEEPALIVE_TIMER

Problem with controller area network (CAN) connection

Make sure that the CAN bus operates correctly.

ERROR_NO_CALIBRATION

Power module not calibrated

Replace the power module.

ERROR_OUTPUT_OVERVOLTAGE

Output overvoltage

Vehicle opened its contactors during charging

Restart charging

If the problem occurs repeatedly, contact Epiroc Technical support

ERROR_PHASE_ALARM

Missing phase in power module

Make sure that the input fuses operate correctly.

ERROR_PRIMARY_OVERVOLTAGE

Mains overvoltage

Make sure that the mains voltage is correct.

Make sure that the input fuses operate correctly. If necessary, replace the power module.

ERROR_PRIMARY_UNDERVOLTAGE

Mains undervoltage

Missing phase in power module

Make sure that the input fuses operate correctly.

Make sure that the power module operates correctly.

ERROR_SHORTCIRCUIT

Short circuit in output

Make sure that the cabling is connected correctly.

Make sure that the cabling is in operating condition.

ERROR_TRANSFORMER_OVERHEAT_NTC

Transformer overheated

Hardware failure or environment too hot

Make sure that the environment conforms with the specifications.

Make sure that ventilation operates correctly.

ERROR_TRANSFORMER_OVERHEAT

Transformer overheated

Hardware failure or environment too hot

Make sure that the environment conforms with the specifications.

Make sure that ventilation operates correctly.

EVSE_OCCUPIED

Electric vehicle supply equipment (EVSE): all channels occupied

Exceeded maximum amount of parallel sessions

Make sure that the power module operates correctly.

NO_BUS

Problem with Ethernet connection to satellite(s)

Mismatch of software between charging power unit and satellite(s)

Make sure that the Ethernet connection operates correctly.

Make sure that the software of the charging power unit and the satellite(s) match.

NO_CONNECTORS

Connectors missing

No satellites configured/ connected to charging power unit

On the configuration page, complete the configuration process.

NO_HEARTBEAT

No connection to satellite(s)

Faulty Ethernet connection

Problem with power

Reboot the charging power unit.

Make sure that 24 V power is available

Make sure that the Ethernet connection operates correctly.

Make sure that the IP address of each satellite is unique.

PARTIALLY_OK

Charger partially in operating condition

Satellite(s) failed self-test

Make sure that 24 V power is available.

Make sure that the Ethernet connection operates correctly.

Make sure that the control signal lines and DC input cables are correctly connected.

Make sure that the cables are in operating condition.

PILOT

State of control pilot is "E"

Problem with omega controller board or its power line communication module

Problem with piggyback board

Problem with grounded control pilot (CP) line

Make sure that the omega controller board operates correctly.

Make sure that the CP line is not grounded.

PILOT_INIT

Pilot software of satellite did not start

Pilot software updating

If the error message does not disappear in 5 minutes, update the software or replace the omega controller board.

PMC_FAN_CURRENT

Problem with fan(s) of power module

Current of fan(s) out of range

Make sure that the fan(s) are in operating condition. If necessary, replace the power module fan(s).

PMC_MISSING_ON_BOOT

Configured system setup did not match the setup discovered during startup

Some of power modules configured in system structure not reachable

Make sure that the configuration matches the physical setup.

Try restarting the charging system.

PMC_SERIAL_RELAY_BROKEN

With adaptive voltage dynamic module: power channel interconnecting relay detected as broken (not conducting) during system startup check

Restart the charging system.

If the problem persists, replace the dynamic module.

PMC_SERIAL_RELAY_WELD

With adaptive voltage dynamic module: power channel interconnecting relay detected as broken (always conducting) during system startup check

Restart the charging system.

If the problem persists, replace the dynamic module

PMC_UNTESTABLE_ON_SERIAL_SYSTEM

With adaptive voltage dynamic module: power channel disabled because unable to test interconnecting relay of dynamic module during system startup check

Restart the charging system.

If the problem persists, replace the dynamic module

PMC_VOLTAGE_MISSING

Power module does not have power

Power module's circuit breaker tripped

If error appears during commissioning, problem with configuration (ChargEye)

If necessary, reset the circuit breaker.

Make sure that the DC power cables to satellites are connected as in the ChargEye configuration. Do a cabling cross check test.

PMC_VOLTAGE_NOT_DROPPING

During self-check found that voltages cannot be discharged properly from the system

Problem with discharge resistors of power module

Replace the power module.

PMC_VOLTAGE_UNEXPECTED

During self-check found voltage in power module channel (PMC) that should not have voltage

Incorrect connections

Problem with dynamic power distribution module

Incorrect configuration of static satellite fields

Make sure that the wiring is connected correctly.

Make sure that the dynamic power distribution module operates correctly

RCM_BAD

Ground fault

Problem with residual current monitoring (RCM) device

Make sure that the RCM device operates correctly. If necessary, replace the RCM device

RCM_RESET_FAILED

Ground fault

Problem with residual current monitoring (RCM) device

Make sure that the RCM device operates correctly. If necessary, replace the RCM device

RELAYCARD_FAN_ERROR

Problem with dynamic module fans

Restart the charging system.

If the problem persists, replace the dynamic module

RELAYCARD_SHIFTREGISTER_ERROR

Problem with internal dynamic module operation

Restart the charging system.

If the problem persists, replace the dynamic module.

RELAYCARD_VOLTAGE_ERROR

Problem with internal dynamic module operation

Restart the charging system.

If the problem persists, replace the dynamic module

RUNTIME_CONNECTOR_PMC_ERROR

Power failure during charging

Check the error code and proceed accordingly.

RUNTIME_PMC_CONTINUOUS_ATTACH_FAILURES

Continuous failure of dynamically adding specific power channel to ongoing charging sessions, channel blacklisted and not used

Restart the charging system to see if the problematic channel passes the complete startup check.

If the problem persists, replace the dynamic module.

RUNTIME_PMC_CONTINUOUS_INSULATION_FAILURES

Continuous failure of insulation/cable test in specific power channel, channel blacklisted and not used

Restart the charging system to see if the problematic channel passes the complete startup check.

If the problem persists, replace the dynamic module.

RUNTIME_PMC_OUTPUT_CONTROL_ERROR

Adaptive voltage system entered unconsistent state

Power module temporarily disabled

Restart the charging system.

RUNTIME_PMC_TEMPERATURE_SENSOR_BROKEN

Power module derated

Problem with transformer temperature measurement sensor

Contact Epiroc Technical support.

RUNTIME_PMC_VOLTAGE_NOT_DROPPING

Adaptive voltage system: possible problem with serial interconnection relay

All systems: possible problem with DC voltage discharge resistors of power module

Restart the charging system.

RUNTIME_RELAYCARD_MISSING

Charger inoperable

Communication bus cannot find relay card

Make sure that the Ethernet connection operates correctly.

RUNTIME_TROLLEY_C_CONTACTOR_BROKEN

Problem with power channel interconnect contactor of charging unit

Contact Epiroc Technical support.

SATELLITE_X_CONNECTOR_BROKEN

Satellite inoperable

Voltage measured from wrong output of satellite

Measurements not received during cable check

Make sure that the Ethernet connection operates correctly.

SELFTEST_INTERNAL_ERROR

Self-test unsuccessful

Problem with relay module

Problem with wiring

Make sure that the power distribution module operates correctly.