Display screen is black and does not activate when touched

No power

Reboot the charging unit. Make sure that:

• The main switch is ON

• The main AC supply is ON (fuses, switches)

Defective charging unit

Reboot the charging unit.

Repair or replace damaged parts

Charging session does not start

Bad contact between vehicle connector and socket

Remove the vehicle connector and try again.

User cannot be authorized

Reboot the charging unit and try again. Use different RFID tags if possible.

Make sure that the customer's backend is connected.

Vehicle communication error

Remove the vehicle connector and try again.

Lock/unlock the vehicle and try again.

Vehicle’s timer blocks charging

The vehicle can limit repetitive charges. Check the vehicle's settings/alarms

Wait a few minutes and try again.

Vehicle connector overheated

Remove the vehicle connector. Allow to cool. Long charging sessions on a warm day can overheat the vehicle connector.

Vehicle battery overheated

Allow to cool. Long distance driving on a warm day can overheat the battery

Check the vehicle's temperature alarms

Vehicle connector wet/icy/dirty/ damaged

Dry, defrost or clean the vehicle connector.

Charge post cable handling causes more stress to plug keeping mechanical locking

Support the cable slightly to relieve pressure on the plug. Stop session again.

Repair or replace damaged parts.

Vehicle is not fully charged

Charging session takes too long

Reduction of charging power

When the ambient temperature is not in the nominal temperature range (-30…+50 °C/CHAdeMO +40 °C), the charging unit may reduce the charging current.

When the ambient temperature is not in the nominal temperature range (-30…+50 °C/CHAdeMO +40 °C), the vehicle may reduce the charging current to protect its battery.

When state of charge (SoC) is > 80% the vehicle usually reduces charging power to protect its battery.

Make sure that the air channels and air filters are clean. Clean or replace as necessary.

Vehicle connector stays locked in the vehicle’s socket

Vehicle did not end charging session

The vehicle connector stays locked for the duration of the charging session. Obey the vehicle's instructions to end the charging session.

Push the start button of the vehicle for several seconds to try to release the lock.

Tensioned charging cable prevents release of vehicle connector

Support the cable to release the tension and pull out the vehicle connector.

Power cut during charging session

Reboot the charging unit.

Charging session ends unexpectedly

Charging session ends before battery is fully charged

The battery or the vehicle connector is overheated. Allow to cool and try again.

If the problem continues, contact Epiroc Technical support.

Power cut during the charging session

Reboot the charging unit.