Power is on but the display does not respond or is blank

Selftest failed

Reboot the charging unit.

Software problem

Reboot the charging unit.

The charging session does not start

User authorization problem

Read ChargEye error messages. If necessary, contact Epiroc Technical support .

External authorization service problem

Make sure that the charging unit is online.

Reboot the charging unit. If necessary, contact Epiroc Technical support.

Problem with vehicle authorization or vehicle communication fails

Read ChargEye error messages. Try again a few times. If necessary, contact Epiroc Technical support.

Low charging power

Connector overheated

Check the connector temperature from ChargEye. Allow to cool and try again.